Welcome to Pooches Kitchen! Please read our terms and conditions carefully before subscribing to our service.
- Subscription
a) By subscribing to our Pooches Kitchen, you agree to receive deliveries of fresh, nutritious dog food on a regular basis as selected by you during the subscription process.
b) You can choose the frequency and quantity of dog food you would like to receive. Changes to your subscription can be made up to 48 hours prior to your next delivery date.
c) You must provide accurate information during the subscription process, including your delivery address and payment details.
d) You can cancel your subscription at any time by logging into your account on our website and following the cancellation process. Cancellations made after the 48-hour window prior to the next delivery date will not be refunded.
- Delivery
a) We will deliver your fresh dog food on the selected delivery date, as per your subscription frequency.
b) It is your responsibility to ensure that the delivery address is accurate and accessible to our delivery personnel.
c) If you are not available to receive the delivery, we will leave the package in a safe place, as indicated by you during the subscription process.
d) In the unlikely event that your delivery is delayed due to unforeseen circumstances such as bad weather, we will notify you as soon as possible.
- Payment
a) You will be charged for each delivery as per your selected subscription plan.
b) Payments will be automatically deducted from your payment method on the selected delivery date.
c) If payment fails, we will make several attempts to collect payment. If we are unable to collect payment, we reserve the right to cancel your subscription.
- Returns and Refunds
a) Due to the perishable nature of our fresh dog food, we do not accept returns or exchanges.
b) If there is an issue with your delivery, please contact us within 24 hours of receiving your delivery to discuss possible refunds or replacements.
- Disclaimer
a) Pooches Kitchen is designed to provide nutritious dog food to your pet. However, we cannot guarantee that our dog food will meet all the nutritional requirements of your dog.
b) It is your responsibility to ensure that your dog’s dietary needs are met. We recommend consulting with your veterinarian to determine the best diet for your dog.
c) We are not liable for any health issues that may arise due to improper use of our Fresh Dog Food Subscription Service.
- Governing Law
a) These terms and conditions are governed by the laws of the United States.
b) Any disputes arising from these terms and conditions will be resolved in accordance with the laws of the United States.
- Membership and Account Security
a) You are responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer or mobile device to prevent unauthorized access to your account.
b) You agree to accept responsibility for all activities that occur under your account or password.
c) You must notify us immediately of any unauthorized use of your account or any other breach of security.
d) We reserve the right to refuse service, terminate accounts, or remove or edit content in our sole discretion.
e) You may not use anyone else’s account at any time without the permission of the account holder.
f) You agree to provide accurate and complete information when you register for Pooches Kitchen and to keep your information up-to-date.
g) Membership is limited to one account per household.
h) You may not transfer or sell your subscription or account to anyone else.
i) You must be at least 18 years of age or older to subscribe to our Pooches Kitchen.
j) We reserve the right to terminate your account at any time, for any reason, without notice to you.
k) We reserve the right to modify or discontinue our Fresh Dog Food Subscription Service at any time without notice.
l) We will not be liable to you or any third party for any modification, suspension, or discontinuation of our Fresh Dog Food Subscription Service.
m) You agree to comply with all applicable laws and regulations in connection with your use of our Fresh Dog Food Subscription Service.
n) We reserve the right to investigate any suspected violation of these terms and conditions, and we may take appropriate action, including reporting any suspected unlawful activity to law enforcement officials.
o) You agree to indemnify and hold us harmless from any claims, damages, liabilities, costs, or expenses arising out of your use of Pooches Kitchen, including any breach of these terms and conditions.
p) You acknowledge that the Internet and mobile communications may be subject to breaches of security, and that we are not responsible for any such breaches.
q) You acknowledge that you have read, understand, and agree to these terms and conditions.
- Arbitration Provision
a) Any dispute arising out of or related to these terms and conditions, including the validity or enforceability thereof, shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
b) The arbitration shall be conducted in San Diego, California, and shall be conducted in the English language.
c) The arbitration shall be conducted by one arbitrator appointed in accordance with the rules of the American Arbitration Association.
d) The arbitrator shall have the power to grant any relief that a court of law could grant, including, without limitation, injunctive relief.
e) The decision of the arbitrator shall be final and binding on the parties, and judgment may be entered thereon in any court of competent jurisdiction.
f) The parties shall bear their own costs and expenses, including attorney’s fees, except as otherwise provided in the arbitration award.
g) This arbitration provision shall survive termination of these terms and conditions.
h) You acknowledge that by agreeing to this arbitration provision, you are waiving certain rights to a trial by jury and to participate in a class action lawsuit.
i) If any portion of this arbitration provision is deemed invalid or unenforceable, the remaining portions shall remain in full force and effect.
j) This arbitration provision shall be interpreted in accordance with the laws of the United States.
k) By using Pooches Kitchen, you agree to this arbitration provision. If you do not agree to this provision, you may not use Pooches Kitchen.
- Waiver of Class Action Lawsuit
a) By using Pooches Kitchen, you agree to waive your right to bring or participate in any class action lawsuit against us, our affiliates, employees, officers, directors, agents, or representatives.
b) Any dispute arising out of or related to these terms and conditions, including the validity or enforceability thereof, shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (as provided in Section 8).
c) You agree that you will not bring a class action lawsuit or any other representative action against us, our affiliates, employees, officers, directors, agents, or representatives.
d) You acknowledge that you have read, understand, and agree to this waiver of class action lawsuit provision.
e) If any portion of this waiver of class action lawsuit provision is deemed invalid or unenforceable, the remaining portions shall remain in full force and effect.
f) This waiver of class action lawsuit provision shall be interpreted in accordance with the laws of the United States.
- Referral Program
a) Pooches Kitchen offers a referral program that rewards our subscribers for referring new customers.
b) To participate in our referral program, you must be a current subscriber of Pooches Kitchen.
c) To refer a new customer, you must provide them with a unique referral link, which can be accessed through your account on our website.
d) If the new customer subscribes to Pooches Kitchen using your unique referral link, both you and the new customer will receive a reward as outlined in our referral program.
e) The reward may be in the form of a discount on your next delivery, free dog food, or other rewards as determined by us in our sole discretion.
f) Rewards are non-transferable and cannot be redeemed for cash.
g) We reserve the right to modify or terminate our referral program at any time without notice.
h) We reserve the right to investigate any suspected fraudulent or abusive behavior related to our referral program and may take appropriate action, including withholding or revoking rewards.
i) By participating in our referral program, you agree to abide by these terms and conditions.
j) You acknowledge that you have read, understand, and agree to our referral program terms and conditions.
- User Contributions
a) Pooches Kitchen may allow users to submit comments, feedback, reviews, or other content (“User Contributions”) on our website or social media channels.
b) By submitting User Contributions, you agree that we may use and publish your User Contributions for any purpose, including marketing and promotional purposes, without compensation to you.
c) You represent and warrant that you are the owner of all User Contributions you submit, and that your User Contributions do not infringe the intellectual property rights, privacy rights, or any other rights of any third party.
d) You agree that your User Contributions will not be defamatory, obscene, harassing, or otherwise objectionable.
e) We reserve the right to remove any User Contributions in our sole discretion, without notice or liability to you.
f) By submitting User Contributions, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Contributions throughout the world in any media.
g) You acknowledge that you are solely responsible for your User Contributions and the consequences of submitting them.
h) We do not endorse any User Contributions or any opinion, recommendation, or advice expressed therein, and we expressly disclaim any and all liability in connection with User Contributions.
i) You agree to indemnify and hold us harmless from any claims, damages, liabilities, costs, or expenses arising out of your User Contributions.
j) You acknowledge that you have read, understand, and agree to these User Contribution terms and conditions.
Thank you for choosing Pooches Kitchen. We hope your furry friend enjoys our nutritious meals!